A washer full of gray water feels like a disaster. It's usually a 15-minute fix: front-loaders have a small drain-pump filter that catches coins, hair ties, and baby socks — and nobody knows it exists until it clogs. That little door at the bottom front is about to save you $180.
Not sure this is your exact problem?Point your camera at it — SpotFix AI diagnoses it free in seconds, with a step-by-step AR guide for your exact model.
Scan It FreeFront-loader: open the small access door at the bottom front — there's a little drain hose plug. Drain into a pan (it'll be more water than you expect). Top-loader: bail, or lower the main drain hose into a bucket.
Behind that same access door, twist the round filter cap counterclockwise. Pull it out and marvel: coins, bra wires, socks, sludge. Rinse, re-seat, hand-tighten. This is the fix in most cases.
Make sure it isn't kinked behind the machine, and that it enters the standpipe no more than ~8 inches deep (deeper can siphon). Detach and sight through it for clogs.
Many won't drain/spin with a failed lid switch. Listen for the click when you press it; no click = likely culprit, usually a $15–$25 part.
Humming or grinding with a clean filter = the pump itself (typically $30–$60). Silence = pump getting no power (switch, board). Scan the machine with SpotFix AI to pin the part number and watch the AR replacement guide.
Empty drum, rinse/spin cycle, watch it drain fully and spin up to speed.
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