Summary: SpotFix AI is operated by Urban SVC LLC. By using the app, you agree to this policy. We do not sell your personal information. You can delete your account and data at any time via Settings → Delete Account.
SpotFix AI ("App") is operated by Urban SVC LLC ("Company," "we," "us," or "our"), a limited liability company. This Privacy Policy governs your use of the SpotFix AI mobile application and all related services.
Important: BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE APP.
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Information We Collect
1.1 Information You Provide Directly
- Account credentials: Phone number, email address
- Profile data: First name, last name, zip/postal code, country
- Repair data: Photos of appliances/fixtures, issue descriptions, device types
- Pro lead data: Full name, phone number, email, address, project description, urgency level (collected only when you voluntarily request a local professional)
- Communications: Messages or feedback you send us
1.2 Information Collected Automatically
- Device identifiers: Device ID, advertising ID (IDFA/GAID), IP address
- Usage data: Features accessed, repairs initiated, steps completed, session duration
- Location data: Country and region derived from device locale and IP address
- Diagnostic data: Crash logs, performance data, error reports
- Purchase data: Subscription status and transaction history (processed by Apple and RevenueCat)
1.3 Information from Third Parties
- Firebase (Google): Authentication tokens, Firestore database entries
- RevenueCat: Subscription entitlements and purchase receipts
- Google AdMob, Meta Audience Network, Unity Ads: Ad interaction and attribution data, subject to your App Tracking Transparency (ATT) consent
- Apple: Sign-in tokens and payment processing data
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How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the App and its AI-powered features
- Authenticate your identity and secure your account
- Process subscription and in-app purchase transactions
- Generate AI repair diagnoses and step-by-step guidance
- Connect you with local home service professionals (US only; other regions pending)
- Route lead information to our partner networks (eLocal, Service Direct, Networx) solely when you explicitly request a professional
- Display relevant advertisements to support the free tier of the App
- Analyze usage patterns to improve features and user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with applicable laws, regulations, and legal processes
- Enforce our Terms of Service and protect our legal rights
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Legal Basis for Processing (GDPR — EEA/UK Users)
If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:
- Contract performance: To provide the services you requested
- Legitimate interests: To improve the App, prevent fraud, and ensure security
- Consent: For personalized advertising (you may withdraw consent at any time)
- Legal obligation: To comply with applicable laws
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How We Share Your Information
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
4.1 Lead Distribution Partners (US Only)
When you explicitly submit a "Hire a Pro" request, your contact information and project details are transmitted to our lead distribution partners including eLocal, Service Direct, and Networx for the sole purpose of connecting you with licensed home service contractors. By submitting a pro request, you consent to this transmission and acknowledge that these partners have their own privacy policies governing their use of your data.
4.2 Service Providers
We engage trusted third-party service providers who process data on our behalf under strict confidentiality obligations:
- Google Firebase: Authentication, cloud database, analytics
- RevenueCat: Subscription management and in-app purchase processing
- Google AdMob / Meta / Unity: Advertising and monetization
- Apple: Payment processing
4.3 Legal Requirements
We may disclose your information if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect the rights or property of Urban SVC LLC, prevent wrongdoing, protect user safety, or protect against legal liability.
4.4 Business Transfer
In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4.5 Aggregated / De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytics, or marketing purposes.
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Advertising and Tracking
5.1 Advertising Networks
We use Google AdMob, Meta Audience Network, and Unity Ads to display advertisements. These networks may use cookies, device identifiers, and similar technologies to serve personalized ads based on your interests.
5.2 App Tracking Transparency (iOS)
In compliance with Apple's App Tracking Transparency framework, we will request your permission before tracking your activity across apps and websites. If you decline, we will still show ads but they will not be personalized. Your choice does not affect your ability to use the App.
5.3 Opting Out
You may limit ad tracking at any time:
- iOS: Settings → Privacy & Security → Tracking → disable SpotFix AI
- Ad Preferences: Settings → Privacy & Security → Apple Advertising → disable Personalized Ads
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Reward Ads & In-App Balance
6.1 How Reward Ads Work
SpotFix AI offers optional rewarded video advertisements ("Reward Ads") that allow free-tier users to earn in-app credits ("Balance") by voluntarily watching advertisements. This feature is available exclusively to users on the free (non-premium) plan.
6.2 Non-Redeemable Balance
Important: The balance earned from watching Reward Ads is strictly an in-app credit. It has NO cash value, cannot be redeemed for cash, gift cards, cryptocurrency, or any other form of monetary compensation, and cannot be transferred, sold, or exchanged outside of the App.
The in-app balance may only be used to unlock specific free-tier features within SpotFix AI, such as additional repair scans or temporary access to certain tools. The balance cannot be used to purchase premium subscriptions or premium-only features.
6.3 Balance Expiration & Forfeiture
- In-app balance may expire after a period of inactivity as determined by us
- Balance is forfeited upon account deletion
- We reserve the right to modify, suspend, or discontinue the Reward Ads program at any time without notice
- We reserve the right to reset or revoke balance in cases of fraud, abuse, or violation of our Terms of Service
6.4 Premium Users
Users with an active premium subscription (monthly or yearly) do not see Reward Ads and do not accumulate in-app balance through this feature. Premium users have full access to all features without the need for Reward Ad credits.
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Data Retention
| Data Type | Retention Period |
|---|
| Account data | Until account deletion |
| Repair history | Until you delete it or your account |
| Photos / images | Processed in real-time; not stored on our servers |
| Pro lead submissions | 90 days |
| Analytics data | 26 months (Google Analytics standard) |
| Purchase records | 7 years (legal/tax compliance) |
| Crash / diagnostic logs | 90 days |
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Data Security
We implement commercially reasonable technical and organizational security measures including:
- Transport Layer Security (TLS/HTTPS) for all data in transit
- Firebase Security Rules for database access control
- Encrypted storage for sensitive credentials
- Regular security reviews and access audits
Disclaimer: NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT GUARANTEE ABSOLUTE SECURITY AND DISCLAIM LIABILITY FOR UNAUTHORIZED ACCESS BEYOND OUR REASONABLE CONTROL.
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Your Rights and Choices
8.1 All Users
- Access: Request a copy of your personal data
- Correction: Update inaccurate information through App settings
- Deletion: Delete your account and data via Settings → Delete Account
- Opt-out of marketing: Unsubscribe via email or App settings
8.2 California Residents (CCPA/CPRA)
California residents have the right to know what personal information we collect, delete personal information, opt out of the sale of personal information (we do not sell your data), non-discrimination for exercising privacy rights, correct inaccurate personal information, and limit use of sensitive personal information.
To submit a California privacy request: support@spotfixai.com
8.3 EEA/UK Residents (GDPR/UK GDPR)
In addition to the above, you have the right to data portability, restriction of processing, the right to object to processing based on legitimate interests, and the right to lodge a complaint with your local data protection authority.
Our EU/UK representative: support@spotfixai.com
8.4 Canadian Residents (PIPEDA/Quebec Law 25)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25. You have the right to access, correct, and withdraw consent for the processing of your personal information.
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Children's Privacy (COPPA)
SpotFix AI is not directed to children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it immediately.
If you believe your child has provided us with personal information, please contact us immediately at support@spotfixai.com.
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Third-Party Links and Services
The App may contain links to third-party websites, affiliate product links (Amazon, Home Depot), and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
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AI-Generated Content Disclaimer
SpotFix AI uses artificial intelligence (Google Gemini) to generate repair diagnoses and instructions.
Important: THE AI-GENERATED CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL ADVICE. We do not guarantee the accuracy, completeness, or safety of AI-generated repair instructions. Always turn off power, gas, or water before performing any repairs. For complex, high-voltage, or structural repairs, consult a licensed professional. Urban SVC LLC is not liable for any injury, property damage, or loss resulting from reliance on AI-generated content.
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Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBAN SVC LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR DATA LOSS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP OR RELIANCE ON ANY CONTENT, REPAIR INSTRUCTIONS, OR PROFESSIONAL REFERRALS PROVIDED THROUGH THE APP.
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Indemnification
You agree to indemnify, defend, and hold harmless Urban SVC LLC and its officers, directors, employees, agents, and successors from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the App, your violation of this Privacy Policy, or your violation of any third-party rights.
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Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute arising from this policy shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, on an individual basis (no class actions). You waive any right to a jury trial.
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Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via in-app notification or email (for material changes)
- Obtain fresh consent where required by applicable law
Your continued use of the App after any changes constitutes acceptance of the updated policy.
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Contact Us
For privacy questions, requests, or concerns:
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