Pre-Dispatch Diagnostics
Contractors search for: "field service software", "service management", "pre-dispatch tools"
Know what you're walking into before the truck rolls
Overview
Pre-dispatch diagnostics transform customer intake into technician-ready diagnostic reports. Contractors capture photos and descriptions during the customer call, SpotFix AI analyzes them instantly, and technicians roll with complete diagnostic information—eliminating uncertain first visits.
Key Benefits
- Fewer Diagnostic Truck Rolls: Complete diagnosis before arrival
- Dispatcher Briefing: Clear customer issue summary for dispatch instructions
- Technician-Ready: Photo analysis, symptom verification, suspected parts
- Parts Planning: Pre-stage likely parts before the call
- Time Estimate Accuracy: Better estimates based on complete diagnostics
How It Works
- Customer calls with issue (furnace won't start, water heater leaking, breaker keeps tripping)
- Dispatcher asks customer to text photos via app or website
- SpotFix AI analyzes photos + issue description in 90 seconds
- Diagnostic report generated: symptoms, suspected causes, first-check items
- Technician receives briefing + likely parts before dispatch
- Reduce diagnostic uncertainty → reduce second trips → increase revenue
Automate This Process
Upload customer photos → instant diagnosis + dispatcher briefing + technician-ready reports in 90 seconds
For Homeowners
Need help with your system? Download SpotFix for instant diagnosis and local technician recommendations.