Contractors search for: "field service software", "service management software", "customer intake"
Incomplete customer info = unprepared technicians = missed repairs. Poor intake = 40% of callbacks.
Structured digital intake form captures everything: history, photos, description. Technicians know before arriving.
Contractors using structured intake reduce incomplete information by 85%
40% less back-and-forth per job for SpotFix customers
No credit card required. Setup in under 10 minutes.
SpotFix AI integrates into your existing workflow in minutes — no IT team required.
SpotFix walks customers through exactly what to photograph and video — no more blurry shots of the wrong thing.
Free-text descriptions become structured job summaries — trade category, issue type, urgency, and key details extracted automatically.
SpotFix flags true emergencies for immediate response and holds cosmetic requests for scheduled queue.
Your CSR or dispatcher gets a full job brief before calling the customer back.
Text or email your branded intake link from any channel — website, Google Business Profile, social media, or CRM.
See what types of jobs are coming in, when, and from where. Plan staffing accordingly.
SpotFix AI fits into your existing workflow without changing how your team operates.
Branded link via text, email, or website — no app download, works on any phone.
Prompted to take the right photos, record a video if needed, and answer specific questions.
Complete job summary with photos, urgency flag, and contact info.
First call is productive — you already know the issue, the urgency, and the unit details.
Real results from real companies using SpotFix AI in the field.
“SpotFix intake changed everything. We know the job before we call the customer. Way more professional.”
“We embedded the link on Google My Business. Leads come in structured and complete.”
“The urgency triage is everything. Our on-call tech only gets called for real emergencies now.”
Start free — 10 technician-ready packets, full platform, no credit card. See what your next call looks like before the truck rolls.
SpotFix AI is active in every state. Key markets include:
Everything you need to know about SpotFix AI for field service.
Book a 20-minute demo and see how SpotFix can eliminate second truck rolls for your team.
See how SpotFix AI helps your team close jobs in one truck roll.
Generic contact forms miss what HVAC dispatchers actually need — the equipment nameplate, the refrigerant type, the error code on the thermostat. SpotFix AI’s contractor intake form software prompts customers for exactly the right details, by trade, so every submission arrives ready to dispatch.
Captures nameplate photo, refrigerant type, system age, symptom onset, thermostat error codes, and whether the unit is under warranty. Your dispatcher sees a complete pre-dispatch packet — not a note that says “AC not working.”
Collects fixture photos, pipe material, water heater age and fuel type, leak location, and whether water is currently shut off. Dispatchers know the scope before the first call back.
Prompts for panel brand and age, affected circuit, breaker behavior, and whether the panel is a known fire-risk brand. Safety flags surfaced at intake, not on-site.
Related: Pre-dispatch diagnostics · HVAC parts identification · Reduce truck rolls · Virtual estimates