Send customers your intake link. They upload photos and video. Our AI diagnoses the issue and hands your team a pre-visit report — so the right tech shows up with the right parts, the first time.
Built with working dispatchers · Dispatcher-approved before anything reaches a tech · 14-day free trial
Once in fuel and labor, again in the repeat visit when the wrong part came along. Here's the math on a typical misdiagnosed job.
If SpotFix prevents even a handful of repeat visits a month, the plan pays for itself. That's the whole pitch.
Customer receives a secure link — describes the issue and uploads photos or video from their phone. No app install.
Our AI analyzes the media and drafts the pre-visit case: likely issue, suspected parts, duration, severity.
Your dispatcher reviews the report, adjusts if needed, and assigns the best-fit technician.
Right parts on the truck, right time on the schedule. Fewer surprises, fewer repeat visits.
Intake, AI analysis, dispatch, and your whole team — in one place. Web dashboard for the office, mobile for the field.
Every customer request becomes a structured case: AI analyzes the photos and video, then drafts the likely issue, suspected parts, estimated duration, and safety flags. Your dispatcher reviews and approves before anything reaches a technician — you stay in control, the AI does the legwork.
Customers get a secure link — describe the problem, upload photos and video, done. Works on any phone, nothing to install.
Every case in one view. Assign the right tech to the right job and track status through completion.
Techs see the full case before arrival — media, likely diagnosis, suggested parts — and log outcomes on site.
Malware-scanned uploads, token-secured links, role-based access for owners, admins, dispatchers, and techs — every action logged.
Every plan includes the full platform — intake, AI analysis, dispatch, and team tools. Pick your monthly pre-visit case volume.
A pre-visit case = one customer request analyzed by AI before dispatch. Need a different volume? Let's talk.
Residential & commercial plumbing teams
Sprinkler & irrigation service companies
Heating, cooling & refrigeration
Electrical, appliance & property maintenance
Start your 14-day free trial — full platform, no credit card required. Send your first intake link today.