Your customers already take photos of the problem. SpotFix turns those photos and a short video into a technician-ready job packet — with equipment ID, likely diagnosis, parts list, and safety flags — before anyone drives anywhere.
No app download for customers · Works on any phone · 2-minute intake
When the only intake is a 90-second phone call, your dispatcher writes a one-line ticket and your technician arrives blind. Photos and video change everything — if you have a system that actually uses them.
The whole process takes about two minutes for the customer and seconds for the AI. No app install, no account creation, no training.
Text the customer a secure intake link from your dashboard. They tap it in any browser — no app, no login.
Guided prompts ask for photos of the equipment nameplate, the problem area, and a short video. Trade-specific questions fill in what photos can't show.
SpotFix identifies the equipment, reads model and serial numbers, spots visible damage, and cross-references symptoms to generate ranked probable causes.
Your dispatcher gets a structured job packet with diagnosis, parts list, time estimate, and safety flags. The right tech rolls with the right parts.
SpotFix doesn't just store photos — it reads them. Every image and video is analyzed for equipment data, visible conditions, and diagnostic clues.
Nameplate OCR extracts make, model, serial number, manufacturing date, tonnage, SEER rating, and refrigerant type. One photo replaces five minutes of phone questions.
Corrosion on coils, standing water, burn marks on wiring, ice buildup, oil stains at fittings — conditions a tech would spot on arrival, flagged before dispatch.
Photos + customer answers + equipment data are cross-referenced against known failure patterns. The result is ranked probable causes with confidence scores — not a guess.
Based on the probable diagnosis and exact equipment specs, SpotFix generates a parts list with correct ratings — capacitor MFD/VAC, motor HP, filter size — so nothing is left behind.
R-454B refrigerant requiring A2L-rated tools, energized disconnects, gas odor mentions, water near electrical panels — safety flags appear at the top of every job packet.
Estimated repair duration based on the diagnosis and equipment access. Urgency scoring helps dispatchers prioritize — a no-heat call in January ranks differently than a dripping faucet.
When your technician arrives with context instead of questions, every metric improves.
Industry average is 70-80%. Photo-based pre-dispatch diagnostics close the gap by putting the right parts on the right truck.
A fully loaded callback costs $450-$650 including labor, fuel, vehicle wear, and the lost revenue from the slot. One avoided callback pays for months of SpotFix.
No app download, no account creation. Customers complete the photo and video intake in about two minutes on their phone's browser.
Every trade has different equipment, different failure patterns, and different things to photograph. SpotFix adapts the intake and analysis to each one.
Nameplate decoding for capacitor specs, refrigerant type, and tonnage. Condenser and air handler photos flag dirty coils, frozen lines, and drainage issues. Error code OCR from thermostat displays.
Under-sink and water heater photos identify pipe material, fitting types, valve brands, and water heater capacity. Leak location photos narrow the source before the truck rolls.
Panel photos identify the manufacturer, bus rating, and breaker types. Burn marks, discoloration, and tripped breakers are flagged. Outlet and switch photos spot wiring issues.
Opener brand and model from label photos. Spring type (torsion vs. extension), track alignment, and cable condition from a 15-second video. Sensor alignment visible from threshold shots.
Controller model from panel photos. Zone identification from coverage video. Head type and spray pattern visible from ground-level shots. Valve box condition from overhead photos.
Multi-issue documentation with room-by-room photo tagging. Condition assessment for move-in/move-out inspections. Maintenance request evidence before sending a vendor.
Start your free 14-day trial — 10 photo diagnostic packets, full platform access, no credit card required.