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WORKS WITH YOUR TOOLS

Add AI Diagnostics to
Your Existing Platform.

Already using ServiceTitan, Housecall Pro, or Jobber? SpotFix doesn't replace them. It adds the piece they're missing: AI-powered customer intake and pre-dispatch diagnostics that turn vague calls into technician-ready job packets.

No migration · No data import · Running in an afternoon

Get Started Free ▶ Watch Demo
Free 14-day trial · 10 packets included · API access on all plans · See pricing
Supported Platforms

Runs alongside the tools you already use.

SpotFix doesn't ask you to rip out your CRM. It plugs into the workflow you already have — adding pre-dispatch intelligence without touching scheduling, invoicing, or customer management.

🔧 Field Service CRM

ServiceTitan

Use SpotFix for the pre-dispatch diagnostic, then create the job in ServiceTitan with the AI-generated details. API available for automated workflows.

  • Copy packet details into job notes
  • Attach equipment ID and parts list
  • Push via API to automate handoff
  • Keep all billing and scheduling in ST
🔧 Field Service CRM

Housecall Pro

Run SpotFix intake before creating the Housecall Pro job. Your dispatcher sees the full AI diagnostic before dispatching — no more "AC broken" one-liners.

  • AI packet ready before job creation
  • Parts list and diagnosis pre-loaded
  • Works with HCP's estimate flow
  • No changes to your HCP workflow
🔧 Field Service CRM

Jobber

Add SpotFix as the pre-dispatch step before the Jobber job. Customers submit photos and details via SpotFix; your team dispatches from Jobber with full context.

  • Intake link sent before Jobber request
  • Diagnostic packet informs the quote
  • API for automated data sync
  • All Jobber workflows stay intact
How It Works

Three steps. Your CRM stays the center.

SpotFix adds a pre-dispatch diagnostic layer. Your dispatcher still runs the show from the platform they know.

1

Customer Intake via SpotFix

When a service request comes in, send the customer a SpotFix intake link. They submit photos, video, and details in 2 minutes — no app needed. AI builds a diagnostic packet with equipment ID, probable issue, parts list, and confidence score.

→
2

Dispatcher Reviews & Creates Job

Your dispatcher opens the AI packet in the SpotFix dashboard, reviews the findings, and creates the job in your CRM with the diagnostic details attached. Takes 30 seconds, saves 30 minutes of phone-tag and guesswork.

→
3

Technician Arrives Prepared

The tech sees the full context — equipment, diagnosis, parts, photos — in your CRM job notes or the SpotFix mobile app. They arrive with the right parts, fix it the first time, and move to the next call.

Why Not Just Use Your CRM?

Your CRM manages jobs. SpotFix diagnoses them.

Field service platforms are built for scheduling, routing, invoicing, and customer management. They're not built to analyze photos, identify equipment, or predict what's wrong before the truck rolls.

Your CRM Alone

  • Dispatcher types "AC not cooling" from a phone call
  • No equipment identification before dispatch
  • No photo or video analysis
  • Parts list is the tech's best guess
  • First-time fix rate: 70-80%
  • Callbacks cost $450-$650 each
+

Your CRM + SpotFix

  • AI-structured intake with photos, video, and details
  • Equipment make, model, serial, and age identified
  • Photo analysis spots issues the customer can't describe
  • AI-generated parts list with confidence score
  • First-time fix rate: 85%+
  • Fewer callbacks = thousands saved per month
REST API

Automate the handoff with the SpotFix API.

For teams that want a tighter integration, the SpotFix REST API lets you create intake links, retrieve diagnostic packets, and push data into your platform — all programmatically. Included in every plan.

What the API covers

  • → Create customer intake links with pre-filled context
  • → Retrieve completed diagnostic packets as JSON
  • → Get equipment ID, diagnosis, parts list, confidence score
  • → Webhook notifications when packets are ready
  • → Manage team members and company settings
Explore the API →
// Retrieve a completed diagnostic packet
GET /v1/packets/pkt_8f3a2c

{
  "equipment": {
    "make": "Trane",
    "model": "XR15",
    "tonnage": 3.5,
    "year": 2018
  },
  "diagnosis": {
    "issue": "Capacitor failure",
    "confidence": 0.92
  },
  "parts": ["45/5 MFD run cap", "Contactor"],
  "photos": 4,
  "status": "ready"
}
More Platforms

SpotFix is platform-agnostic.

If your team uses a field service platform, SpotFix works alongside it. These are the platforms our customers use most — but the workflow and API work with any tool.

🔧

FieldEdge

Pre-dispatch diagnostics alongside FieldEdge dispatching

🔧

Service Fusion

AI intake that feeds into Service Fusion job creation

🔧

Workiz

Smart intake packets ready before the Workiz job starts

🔧

Your Custom CRM

REST API connects SpotFix to any system your team uses

FAQ

Integration questions, answered.

Does SpotFix replace ServiceTitan or Housecall Pro?
No. SpotFix is a pre-dispatch layer that works alongside your existing platform. You keep scheduling, invoicing, and customer management in ServiceTitan, Housecall Pro, or whichever CRM you use. SpotFix adds the piece they don't have: AI-powered customer intake and diagnostics before the technician rolls.
How does SpotFix integrate with my field service platform?
Two ways. First, your dispatcher reviews the AI diagnostic in SpotFix and copies the details into your CRM when creating the job — takes about 30 seconds. Second, for automated workflows, the SpotFix REST API lets you programmatically create intake links, retrieve completed packets, and push diagnostic data into your platform.
Is there a native ServiceTitan integration?
SpotFix currently works alongside ServiceTitan via the dispatcher workflow and REST API. A native ServiceTitan marketplace integration is on the roadmap. Most teams find the side-by-side workflow takes less than 30 seconds per job — and the time saved on pre-dispatch diagnostics far outweighs it.
Can I use SpotFix with Jobber, FieldEdge, or Service Fusion?
Yes. SpotFix is platform-agnostic — it runs as a separate pre-dispatch layer, so it works with any field service CRM. The API is available on all plans for automated integration, and the dispatcher workflow works with every platform out of the box.
Do my technicians need a separate app?
SpotFix has a lightweight mobile app for technicians to view job packets. But technicians can also receive packet details directly in your existing platform if you use the API to push data there. The tech app is optional, not required.
What does the API let me do?
The SpotFix REST API lets you create customer intake links, retrieve completed diagnostic packets (equipment ID, diagnosis, parts list, confidence score), update job status, and manage your team — all programmatically. API access is included in every plan.
How long does it take to set up alongside my current tools?
Most teams are running SpotFix alongside their existing platform within an afternoon. No migration, no data import, no IT department needed. Create your account, send your first intake link, and start getting AI-powered diagnostic packets in minutes.
What does it cost?
Plans start at $199/month for 100 technician-ready packets. A free 14-day trial includes 10 packets with full platform access, API included, and no credit card required.

Add pre-dispatch intelligence today.

Start your free 14-day trial — works alongside ServiceTitan, Housecall Pro, Jobber, and any field service platform.

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