Your dispatcher shouldn't spend 15 minutes on the phone to type "AC broken." SpotFix replaces phone-tag with a 2-minute customer intake that collects photos, video, and trade-specific details — then turns it all into a technician-ready job packet.
No app for customers · No training for dispatchers · Works in 2 minutes
Phone calls produce vague tickets. Callbacks and missed details cost you real money. The problem isn't your dispatchers — it's the process.
Customers call, wait on hold, or leave voicemails. Your dispatcher spends 10-15 minutes per call gathering the basics — and still doesn't have enough to dispatch with confidence.
"AC not cooling." "Leak under sink." "Something smells weird." These descriptions tell a technician nothing about what to bring, how long it will take, or what they're walking into.
When the tech arrives without parts or context, they diagnose on-site, drive back for parts, and return. That second trip costs $450-$650 — and the customer waited all day.
Four steps. Two minutes for the customer. Zero phone-tag for your office.
Text the customer a secure intake link — from the SpotFix dashboard, your CRM, or any messaging tool. No customer app or account needed.
Guided prompts walk them through photos of the equipment, a short video of the issue, and trade-specific questions. The whole thing takes about two minutes.
SpotFix identifies the equipment, analyzes the evidence, and generates a structured job packet — likely issue, parts list, time estimate, and safety flags.
Your dispatcher reviews the packet, assigns the right technician, and dispatches with full context. They stay in control — SpotFix does the legwork.
Average customer intake time — no app, no account, no training
First-time fix rate with photo-based pre-dispatch diagnostics
Average cost of an avoidable callback — one saved pays for months
Apps your customers need to download or accounts they need to create
SpotFix isn't just an intake form. It's the pre-dispatch intelligence layer between the customer call and the truck roll.
Trade-specific question flows that adapt based on the customer's initial answers. HVAC gets different prompts than plumbing. Customers describe the problem naturally — photos, video, voice.
Every intake becomes a structured packet: equipment ID, likely issue with confidence score, parts and tools list, time estimate, urgency, and safety flags. Reviewed by your dispatcher, not sent blindly.
All pending and active jobs in one view. Filter by trade, urgency, or status. Review AI findings, approve the packet, assign the right technician.
Techs get the full job packet on their phone before they leave. Equipment details, photos, parts list, diagnosis — they arrive knowing what they're walking into.
Malware-scanned uploads, token-secured intake links, role-based access for owners, dispatchers, and techs. Every action logged.
SpotFix works alongside ServiceTitan, Housecall Pro, Jobber, and other field service platforms. No forced migration — add pre-dispatch intelligence to what you already use.
Start your free 14-day trial — 10 technician-ready packets, full platform access, no credit card required.