Do customers need to download an app?

No. Customers receive a secure web link where they describe the problem and upload photos or video straight from their phone's browser.

What happens if we exceed our monthly case volume?

You are never cut off mid-month. If you are consistently over, SpotFix suggests the next tier or a custom volume.

Cut Truck Rolls & Callbacks | SpotFix AI for Contractors

The Mystery Job Problem

Stop dispatching Mystery Jobs.

A Mystery Job is any appointment dispatched with insufficient evidence, context, or preparation. Your technicians should not arrive at a property knowing only: "Customer says it's broken."

The Mystery Job

Dispatching blind

Dispatcher creates a vague ticket from a phone call incomplete
Tech arrives without knowing the equipment, symptoms, or what was tried guessing
Wrong part, wrong tech, or a second visit required reschedule
Tech spends 30–60 min gathering info the office could have collected wasted
True cost of the job 2 truck rolls

Technician-Ready

Know before you roll

Customer submits photos, video, and answers via intake link 2 min
SpotFix structures the evidence into a job packet seconds
Dispatcher reviews and assigns the right technician before rollout
Tech arrives with context — not questions prepared
True cost of the job 1 truck roll

Your most expensive jobsite mistakes usually begin before anyone reaches the jobsite. SpotFix intervenes earlier — while the job is still an unclear customer problem.

How It Works

From unclear customer call to technician-ready job.

The service call should not begin when the truck arrives. It should begin when the customer first reports the problem.

Send the Customer a Link

No customer account or app download required. They describe the issue naturally — photos, video, voice, answers to trade-specific questions — straight from their phone.

SpotFix Investigates

AI collects and evaluates the evidence: equipment details, symptoms, safety conditions, urgency level, and what the customer already tried. No vague "it's broken" tickets.

Dispatcher Reviews & Approves

Your dispatcher sees the full structured packet and approves it before it reaches any technician. You stay in control — SpotFix does the legwork.

Dispatch with Confidence

Assign the right technician with the right context. They arrive knowing what they're walking into — not discovering it on the driveway.

See It Work

The actual product, not a mockup.

Three short clips — no audio, no narrator. Set up your company, open a case, and watch what the customer sees on their phone.

Set up your company in about a minute

Four steps — your details, phone verification, company info, and your trades. No sales call required to get in the door.

1:06 · no audio

Platform

Everything your team needs before the truck rolls.

Pre-dispatch intelligence, customer intake, dispatcher review, and field operations — in one place. Web dashboard for the office, mobile app for the field.

🎯

Technician-Ready Job Packets

Every customer request becomes a structured job packet: SpotFix analyzes the photos, video, and voice descriptions, then identifies the likely issue, recommended parts, estimated duration, urgency, and safety flags. Your dispatcher reviews and approves before anything reaches a technician — you stay in control, SpotFix eliminates the guesswork.

📋

Guided Customer Intake

Customers get a secure link — describe the problem naturally, upload photos and video, answer trade-specific questions. Works on any phone. No app install, no account required.

🗂️

Dispatcher Command Center

Every job packet in one view. Review AI findings, approve the evidence, assign the right technician, and track status from intake to completion.

📱

Technician Mobile App

Techs receive the full job context before arrival — equipment details, symptoms, likely diagnosis, parts guidance — and log outcomes on site. They should never arrive blind.

🔒

Security & Audit Trail

Malware-scanned uploads, token-secured intake links, role-based access for owners, dispatchers, and techs — every action recorded in a complete audit trail.

Sample Reports

Read a real job packet.

These are the actual reports SpotFix produces — built from what the customer submitted, before anyone drove anywhere. No email required.

First page of the SpotFix HVAC sample job report

Residential HVAC · No Cooling

"AC running, but not cooling"

Three ranked causes with how to confirm each, parts and tools to load, and an R-454B safety flag that would ruin the visit if the tech showed up with R-410A gauges. Ends by showing which four words in the customer's own description carried the diagnosis.

Read the HVAC report (PDF) →

First page of the SpotFix plumbing sample job report

Residential Plumbing · Under-Sink Leak

"Water under the kitchen sink"

Older home, galvanized supply and waste, disposal and dishwasher both in play — the kind of call where "it's leaking" tells a tech nothing. The packet narrows the source before the truck rolls and flags what the age of the plumbing changes about the repair.

Read the plumbing report (PDF) →

Every report is reviewed and approved by your dispatcher before a technician sees it. Nothing reaches the field unapproved.

Pricing

Plans that scale with your job volume.

Every plan includes the full platform — customer intake, AI job packets, dispatcher tools, and technician mobile app. Pick your monthly volume.

Free

Try pre-dispatch intelligence on your next few calls

$0/mo

3 technician-ready jobs / mo

Full platform access
Guided customer intake links
Dispatcher command center
Technician mobile app
No credit card required

Get Started Free

Starter

Small teams getting started with pre-dispatch intelligence

$199/mo

100 technician-ready jobs / mo

Full platform access
Guided customer intake links
Dispatcher command center
Technician mobile app
Email support

Get Started

Growth

Growing HVAC, plumbing & electrical companies

$399/mo

250 technician-ready jobs / mo

Everything in Starter
Role-based team management
Job history & audit trail
Performance analytics
Priority support

Get Started

Scale

Multi-technician service companies with high call volume

$799/mo

600 technician-ready jobs / mo

Everything in Growth
Advanced analytics & reporting
Parts & duration insights
Onboarding assistance
Priority support

Get Started

Operations

Multi-location operations and larger dispatch teams

$1,599/mo

1,200 technician-ready jobs / mo

Everything in Scale
Multiple locations & branches
Dedicated account manager
Onboarding & training

Talk to Us

Enterprise

Large service companies, custom contracts, API integrations

Custom

50,000 technician-ready jobs / mo

Everything in Operations
Custom contracts & SLA
White-glove onboarding

Contact Sales

One job = one customer request turned into a technician-ready packet. Need a different volume? Let's talk.

Built For

Made for the trades.

🚿

Plumbing

Residential & commercial plumbing teams

💧

Irrigation

Sprinkler & irrigation service companies

❄️

HVAC

Heating, cooling & refrigeration

⚡

Electrical & Handyman

Electrical, appliance & property maintenance

FAQ

Every objection, answered.

What counts as a technician-ready job?

One customer request turned into a technician-ready job packet before dispatch — intake photos, video, and details analyzed into a structured packet with likely issue, suspected parts, and duration estimate. Updating or re-opening an existing job doesn't count as a new one.

Will my customers actually use the intake link?

It's a two-minute web form on their own phone — no app, no account. Customers already send photos by text; this just structures them so the AI (and your team) can act on them.

Does the AI dispatch jobs on its own?

No. Your dispatcher reviews and approves every case before it reaches a technician. The AI drafts; your team decides. Nothing is automated past the point you're comfortable with.

What happens if we go over our monthly job volume?

We'll never cut you off mid-month. If you're consistently over, we'll suggest the next tier or a custom volume — reach out and we'll find the right fit.

How long does setup take?

Under a day for most teams. Create your company, invite your dispatchers and techs, and start sending intake links the same afternoon. Scale and Operations plans include hands-on onboarding.

How is our data protected?

All uploads are malware-scanned, customer links are token-secured, access is role-based, and every action is recorded in a complete audit trail. Your company's data is fully isolated from other businesses.

Is this the same as the SpotFix AI consumer app?

Same AI engine, different product. The consumer app helps homeowners fix things themselves. SpotFix for Business is the pre-dispatch intelligence platform for service companies at app.spotfixai.com.

Know Before
You Roll.

Stop dispatching Mystery Jobs.

Dispatching blind

Know before you roll

From unclear customer call to technician-ready job.

Send the Customer a Link

SpotFix Investigates

Dispatcher Reviews & Approves

Dispatch with Confidence

The actual product, not a mockup.

Set up your company in about a minute

Open a case and send the intake link

What your customer actually sees

Everything your team needs before the truck rolls.

Technician-Ready Job Packets

Guided Customer Intake

Dispatcher Command Center

Technician Mobile App

Security & Audit Trail

Read a real job packet.

"AC running, but not cooling"

"Water under the kitchen sink"

Plans that scale with your job volume.

Free

Starter

Growth

Scale

Operations

Enterprise

Made for the trades.

Plumbing

Irrigation

HVAC

Electrical & Handyman

Every objection, answered.

Know Before You Roll.